#Alien skin snap art 3 manual#
#Alien skin snap art 3 skin#

When calling, expect what you deserve and not an ounce less. I'm glad that it was eventually able to happen. My entire point was that Photoshop MUST know where the plug-in is being pulled from and therefore Adobe should be able to determine where that location is so the offending fie could be removed. The supervisor also tried to blame the plug-in for 'staying' in Photoshop. I would also like to add that I'm disappointed I had to escalate my call to a supervisor to get the issue figured out. I hope this helps someone in the future who may struggle with removing plug-ins from Photoshop. This '/Adobe/Plug-Ins/' folder was not visible at all when I accessed Library by using the 'Alt/Option' method. I will say that I'm clearly not a computer expert, but I did learn that going to '/Library/' in Finder's 'Go to folder' menu option will result in showing you MORE folders and files than you'd be able to see just by accessing Library a different way. This is despite those exact phrases being in the containing folder. This entire situation was made frustrating because various searches in Finder and Spotlight did NOT turn up any search results for 'Alien Skin', 'Snap Art 4', or 'Exposure X2'. The file path on my MacOS: /Library/Application Support/Adobe/Plug-Ins/Alien Skin/ I'd really appreciate any help to get this resolved.Ģ.5 hours on the phone with Adobe support resulted in determining the location of the plugins, which was atypical for such an installation. Clearly, there is a file somewhere which is causing Photoshop to load these menu items. ***Did not resolve issue, was able to locate and delete both files via Finder, but issue was not resolved upon application restart.įeeling a bit hopeless here.

#Alien skin snap art 3 manual#

Manual reset of Photoshop preferences by deleting PluginCache.psp and Adobe Photoshop Prefs.psp both in Macintosh HD/Users//Library/Preferences/Adobe Photoshop CSx Settings/ The installers did not seem to come with an uninstaller for Mac.Ħ. ***Did not resolve issue, only created a separate set of installation files which I was able to remove.

#Alien skin snap art 3 skin#

Try installing and un-installing older versions of Alien Skin products ***Did not resolve issue, was able to select this option but the menu item still appears.ĥ. Delete Photoshop Settings File (Command + Option + Shift (Mac OSX) I used the Creative Cloud Cleaner tool to remove Photoshop and upon re-install, the menu option remained.Ĥ. ***Did not resolve issue, was able to select this option at application startup but the menu item still appears. Start Photoshop while holding down Shift key to skip loading optional and third-party plug-ins to determine if the plug-in no longer appears. The 'old' Photoshop plug-in path did not exist or was deleted at the time I checked due to uninstall of Photoshop CC.Ģ.

***Did not resolve issue, this path does not exist Hard Drive/Library/Application Support/Adobe/Plug-Ins/CC. Check global Adobe CC plugins path/Follow entire Alien Skin recommended uninstall workflow (Hard Drive/Library/Application Support/Adobe/Plug-Ins/CC)

Here is a more detailed and complete list of different things I've tried to remedy this.ġ.